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The Interdependence Flywheel

This episode introduces the Interdependence Flywheel, a model where employees, clients and the company create a self-reinforcing loop. Growth funds investment in quality and service, which in turn increases client loyalty and employee satisfaction, driving further growth. Phil Shawe explains why growth is the oxygen that keeps the flywheel turning and stresses that all stakeholders succeed together.

Focus

Interdependence and growth flywheel

Key takeaways

  • • Growth is the oxygen that funds investment in quality and service, which sustains the flywheel.
  • • Align employees, clients and the company so that everyone wins together in a self-reinforcing loop.
  • • Focus on share-of-customer and think bigger than market size to keep the flywheel turning.

Companion materials

Referenced in episode

  • • Transcript

Short references

Topic cues surfaced with this episode

  • • Highlight on the Interdependence flywheel concept

Next-step doctrine

Map your interdependence flywheel